What you should know when traveling to our moons
2. WHEN CAN I CHECK IN AND WHEN SHOULD I CHECK OUT?
You can arrive to your room from 15:00. If you wish to arrive a little earlier there is no problem as long as you let us know. We will try to have your room ready a little earlier. However, you can also relax in any of our spaces.
Check out is at 12:00 am. In case you want to leave later than that (late check out), you can stay until 14:00 with an additional cost of 55€.
*Late check out is subject to availability.
Why does Miluna pre-authorise your credit card during your stay?
Pre-authorisation is a temporary "hold" on your card. On arrival, we will ask you to leave us a card which we will check that you are the cardholder, along with your documentation for traveller check-in.
We swipe your credit card at check-in to ensure that there are sufficient funds to pay your final bill -- any extra charges, additional services contracted and not paid for, or any incident during the use of the facilities and amenities we make available to you -- and we hold this amount for the duration of your stay.
The amount we check will depend on the length of your stay and will be €100 per night. The staff person who welcomes you will clearly explain this process to you. No money is taken from your card, but it will show as a pending transaction in your bank's records.
The amount of the authorisation will be active during your stay and on departure, we will confirm in this transaction the actual amount consumed and this amount will finally be reflected in your bank. If you have not consumed any extra money, this authorisation will be automatically unblocked in your bank (it may take up to 10 days to be released depending on each bank). If you wish, you can use another card or cash to pay your final bill.
If you have any additional questions about this process, please contact us.
3. DOES MILUNA HAVE A PARKING SERVICE?
Of course we do! We have free parking at the hotel for all our travelers. Also, if you have an electric car, you can charge it in our facilities.
4. CAN OUR PETS TRAVEL TO THE MOON?
Although we are animal lovers, due to internal hotel policy and in order to guarantee the rest of all our guests, we cannot accept your four-legged companions. Our rooms are also made of a material that is not suitable for them and therefore you will have to leave them at home this time.
5. FROM WHAT AGE CAN I ENJOY THIS TRIP?
Any age is good to come to Miluna, but in order to guarantee the tranquility and respect of other travelers, we only accept guests over 10 years old.
6. HOW CAN I MAKE THE MOST OF MY LUNAR EXPERIENCE?
Beyond contemplating the sky from your private moon, here are a series of activities to make your trip an unforgettable one:
Flotarium: a relaxation activity you will be able to enjoy with your partner, floating in a private heated pool that contains a high percentage of salt. This helps you to relax your muscles, improve blood circulation and is good for the skin. It doesn't matter if you didn't bring a swimsuit or towels, Miluna takes care of everything related to the service.
The sessions last between 35 and 45 minutes and are priced at 60€ for two people.
Forget about gravity and all your worries and enjoy our flotarium! You can book it prior to your trip or on the spot if there is availability.
Massages: if you have come to our moons it is because you are looking for a relaxing getaway. Enjoy a relaxing, decontracting or Head, hands and feet massage for 45 minutes and complete your lunar experience.
The price of the massage is between 70€-80€ per person. You can book it prior to your trip or on the spot if there is availability.
Packages: We have different packages for you to enjoy when you get to your moon:
WELLNESS - 45€ Enjoy a relaxing experience with this assortment that includes: Bath salts, lavender soap and body massage oil, all accompanied by a bottle of cava or wine and chocolate delights. (Requires minimum reservation 24h before arrival and must be paid in advance to enjoy the service).
DELICATESSES - 50€ An assortment to enjoy the most typical delicacies of our land: Iberian cured meats, cheese, picos and toasts and a bottle of wine. (Requires minimum reservation 24h before arrival and must be paid in advance at the time of service).
MAKE A WISH - 35€ Celebration is synonymous with cake and in order to make a good tribute, we give you a choice of different flavours and include candles to make a wish. (Requires a minimum reservation 7 days prior to arrival and must be paid for at the time of booking. This service can be cancelled 48 hours before the delivery date, after this time the cost will not be refunded).
BOUQUET OF FLOWERS - 40€ Is there anything more special than a beautiful bouquet of flowers? Prepared especially for your special occasion. (Requires a minimum booking 7 days prior to arrival and must be paid for at the time of booking. This service can be cancelled 48 hours before the delivery date, after this time the cost will not be refunded).
CELEBRATION - 70€ It is always a good occasion to celebrate and make this experience even more special with a very festive decoration: 1-2 helium balloons, sweets, 10 polaroid photos and a bottle of cava or wine. (Requires minimum reservation 24H before arrival and must be paid in advance to enjoy the service).
Bicycles: Our environment is pure and in the middle of nature. Discover our surroundings by bicycle thanks to our free service for our customers.
Swimming pool (May-October): All our travelers are invited to our swimming pool! This service is completely free of charge and for those who thought there was no water on the moon... don't worry, we also take care of the towels.
Dinners: We have a menu with different options for all tastes. Dine at our hotel without needing to go out and enjoy our most heavenly dishes under the starry night. You can check our menu on the website, find it in the services section - dinner.
7. WHAT ACTIVITIES CAN WE DO AROUND MILUNA?
In the surroundings of Miluna there are many activities to enjoy and get away from it all:
- Wine tasting.
- Different routes and trails for cycling.
- Strolling through the tranquility of nature.
- Visit to the Barrancas de Burujón.
- Visit to the Enchanted Forest.
- Visit to the Caves of El Cerro del Águila.
- Horseback riding: Hípica Los Bóxer.
- Olive oil tasting.
- Visit to Toledo.
- Visit to Puy de Fou.
Choose the options that best fit your plan and if you don't have time to do all the ones you like...
You can always come back to visit us!
8. WHAT, WHERE AND WHEN CAN YOU EAT AT MILUNA?
We like all our travelers to have a stellar experience, that's why we always try to prepare it with all the love. Eating well is also part of a relaxing getaway! Here are our cooking schedules and recommendations for you to enjoy with all your senses.
Breakfast is a must on our moons, if you choose it, we bring it to your room in a picnic basket.
Meals: Our check in is at 15:00 so if you arrive a little earlier you can have a snack with us or go to Mesón Castellano in Maqueda where you will have a fantastic meal and it is only 15 minutes away from Miluna. If you come from us, they will always have a detail with you.
If you prefer a higher level gastronomic experience, you can also choose from some Michelin-starred restaurants in the area such as El Bohío in Illescas or Raíces in Talavera de la Reina.
Dinners: Dinner is lovingly prepared in Miluna's kitchen. You can choose to dine inside or outside your private moon, there we will bring you the same dinner you would have in the restaurant.
Check our menu for vegan and those who have some kind of food intolerance by entering our website and accessing services - dinner.
